Performance Management – Best Practice

Fair Work says best practice for performance management is to have a Performance Management Policy. In SmartDentist subscribers will find a completed policy on Performance Management that they can use for their practice.
This policy was developed using Fair Work Ombudsman Best Practice Guide: Managing Underperformance.

Performance Management Flow Chart

Each year Fair Work deals with 1000’s of claims for unfair dismissal. In addition I have found Employers are cautious of bullying allegations as both Fair Work and Worksafe have processes for employees to complain about bullying.
With the very wise statement “Criticise in private, praise in public” I know people are wary that when they do performance management in private there are no witnesses to contradict a bullying claim. Don’t fret. Have good documentation. You are far more likely to be seen as a bully if you criticise someone in public. Humiliating someone is never the way to improve their performance.

Good performance management means good documentation. To assist you SmartDentist now has an Employee Reporting Area, that is not seen by staff, allowing you to quickly record:

  1. Great performance
  2. Underperformance
  3. Conversations with staff
  4. Meetings with staff

The last thing an employer needs is to be challenged by Fair Work for documentation of incidents or examples of employee interactions.

Sometimes bad things happen to good dental practices

SWAM-Month-Year-StackedIt doesn’t matter how well you work together or how smart or how skilled we are…sometimes bad things happen in the delivery of our health care to patients.

As part of Safe Work Australia Month we are recommending staff and dental teams look at two of our CPD/training exercises:

  1. Endodontic accidents with sodium hypochlorite No.53*
  2. Team Talk: Using TCA (TrichloroAcetic Acid) in the dental clinic No. 46

Being prepared for the unexpected is part of quality and safety.

If you aren’t a SmartDentist subscriber yet we encourage you to read the following articles and set up your own staff training.

SmartDentist: Safety and Quality dental practices.
* A recent CRA study reported that 28% of dentists surveyed had reported having a sodium hypochlorite accident.

NOTE: SmartDentist subscribers have a simple system to email staff about new training with automatic recording of staff activities. Dental practitioners with Dental Board of Australia CPD commitments can also use this training.