Performance Management – Best Practice

Fair Work says best practice for performance management is to have a Performance Management Policy. In SmartDentist subscribers will find a completed policy on Performance Management that they can use for their practice.
This policy was developed using Fair Work Ombudsman Best Practice Guide: Managing Underperformance.

Performance Management Flow Chart

Each year Fair Work deals with 1000’s of claims for unfair dismissal. In addition I have found Employers are cautious of bullying allegations as both Fair Work and Worksafe have processes for employees to complain about bullying.
With the very wise statement “Criticise in private, praise in public” I know people are wary that when they do performance management in private there are no witnesses to contradict a bullying claim. Don’t fret. Have good documentation. You are far more likely to be seen as a bully if you criticise someone in public. Humiliating someone is never the way to improve their performance.

Good performance management means good documentation. To assist you SmartDentist now has an Employee Reporting Area, that is not seen by staff, allowing you to quickly record:

  1. Great performance
  2. Underperformance
  3. Conversations with staff
  4. Meetings with staff

The last thing an employer needs is to be challenged by Fair Work for documentation of incidents or examples of employee interactions.

Instagram a Smartdentist policy

Do any of your staff have an instagram account? Of course is the answer is yes!

You can now have instagram photos as part of your SmartDentist policies. Check out the new surgery cleaning policy (Add one for each of your surgery’s) and take a photo on instagram to remind everyone how things should look.

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Just take an instagram photo Continue reading

Privacy awareness week

Privacy Awareness Week 2014 & your dental practice

Privacy Awareness Week

Privacy Awareness Week

The theme for Privacy Awareness Week is transparency.

We have just added to our transparency by making each patient aware of the benefits of letting us email correspondence and x-rays to specialists (and back) using standard email so we get superior records by removing the need for old fashioned scanning or expensive encryption. EVERYONE of our patients has said “What a good idea”.  Of course we are sensible with what we send and have added a ‘signoff’ clause on the bottom of our referral letters so patients get to see exactly what we are sending.

We also have our Privacy policy freely available on our web site ( and our collection notice at our reception desk. Extra staff training on privacy is happening later in the month via the SmartDentist Privacy training page! (too easy)

What if you “win” a Dental Board of Australia CPD audit?

What if you get a CPD audit from the Dental Board of Australia?

Just a reminder that the Boards Continuing Professional Development fact sheet says you need to have a record or logbook with the following:

  •  Practitioner’s name
  •  Provider’s name
  •  CPD Activity name
  • Date, time and location of the CPD activity
  • Number of CPD hours (excluding breaks) and the Type of CPD hours (scientific/non scientific) that are awarded as a result of completing the activity

The SmartDentist CPD log records all your SmartDentist CPD automatically and you can add in other records.

Just select the CPD report card and decide on print or pdf format. Too EASY!

Continuing professional development log book


Who trains dental assistants?

Recently there has been a call from the Dental Hygienists’ Association of Australia (DHAA) to make sure current evidence based research finds its way into current practice. From my own experience with ADA advisory committees such as the Infection Control Committee I know the committee members focus on evidence based research. They also look at context; the experience of a widely divergent group of practitioners; underlying science in decision making and practical needs.

In addition the NHMRC infection control and prevention guidelines focus on risk assessment and risk management so context again has become the ‘buzz’ word like patient-centred care.

It would be a great idea to merge all the resources of training bodies, the ADA and Universities so dental assistant training transitioned into a context based learning. Context needs to be an important part of flexible dental assistant training.

Dental practice accreditation audits and checklist

Do you know that if you ask doctors in hospitals whether they wash their hands or not between patients then 100% naturally say they do, yet when they are independently audited then only 40 -60% do wash their hands as required.
That to me is the difference between an audit and a checklist. A checklist is a great way of making sure the structural parts of policies are in place – equipment; facilities etc…but for improvement we often need some independent auditor.

I wonder what works best for auditing the National Standards within a small dental practice? These are the audits in SmartDentist. Please feel free to use, copy or modify them. If you have other suggestions for effective audits (not checklists) please let me know.

Barriers in infection control

Should I be using barriers? What are the ‘rules’?

This is the most common question I get from Dental Assistants. It is also one of the most controversial aspects of practice protocols, especially when a new staff member comes into a practice.

At our practice we use barriers extensively. Why? Well we philosophically believe that this is must be the superior system because we do it(:))… but basically we do it because that’s what we were taught…it’s what we have become familiar with…and it’s what we therefore are setup to do and we find it quickest. But it is not necessarily necessary.

What does the ADA Inc guidelines say…What is the DBA ruling?…If you don’t know then perhaps it is time to do SmartDentist’s latest CPD /training exercise for dental practitioners and dental assistants on Barriers and infection control.

Introduction to dental practice Accreditation -using SmartDentist

Dental accreditation needs to be meaningful, and sustainable. Technology can make a real difference to the workload of all staff members and hence communication. Check out how Smartdentist can work with your ADA QIP policies.