NSQHS Standard 10.3 says “Organisational clinical service capability, planning, and scope of practice is directly linked to the clinical service roles of the organisation”.
What does this mean in a consumer-driven free market healthcare service?
In our dental practice we do what we do! For me this means that I do the things I love, that I think I am pretty good at and I redirect people when I think that something has gone beyond my ‘comfort’ zone. Is this definable in a meaningful way in a policy document or business plan? Of course not.
Would attempting to define it improve standards of quality and safety in our practice. No! Each situation and person that comes under our care is a unique individual who requires their own unique attention. Flow charts are not the answer to all healthcare needs.
Recently I heard a singer on TV say that she does what she loves; ignores reality; and hope someone pays her for it. I loved what she said.
This Standard is one of the oddities that shows that “one size fits all” health care organisation standards leads to incredibly frustrating and time wasting bureaucracy. We understand where this standard requirement comes from. In public hospital health patients are NOT realistically the consumer. It is incredibly hard to get up and walk out of a hospital that fails to deliver.
But this is not true of private dental practices and the risks and quality and safety of patients can not be seen to be improved by trying to make evidence of this statement.
Is it time for the ACSQHC to recognise situations where “patient centred focus” is market driven and moves from artificially imposed(by the NSQHC Standards) to an everyday business reality? Allied health practices need recognition for the problems we DON’T have. Perhaps the focus should be to look at us and follow the way we do things! (Rather than make us appear like mini-hospitals)
What if you get a CPD audit from the Dental Board of Australia?
Just a reminder that the Boards Continuing Professional Development fact sheet says you need to have a record or logbook with the following:
- Practitioner’s name
- Provider’s name
- CPD Activity name
- Date, time and location of the CPD activity
- Number of CPD hours (excluding breaks) and the Type of CPD hours (scientific/non scientific) that are awarded as a result of completing the activity
The SmartDentist CPD log records all your SmartDentist CPD automatically and you can add in other records.
Just select the CPD report card and decide on print or pdf format. Too EASY!
How SmartDentist works WITH you in dental practice accreditation
What I have learnt in the past year of helping dental practices attain practice accreditation is: the practices that get the most out of accreditation are the ones that move from accreditation being a ‘goal’ to accreditation being a ‘system’.
To make dental practice accreditation a worthwhile process dental practices want to see that they have systems in place that:
– can be used today, tomorrow and in 6 months time;
– are not dependent on the memory or presence of one particular staff member; and
– that make sense in the context of their own work environment.
SmartDentist is about changing accreditation from a goal to a system.
Check out dental practice accreditation with SmartDentist.
Child Dental Benefits Scheme
3.4 million children will be eligible
Are you prepared or would you like some help?
- Are you aware that a patient can come back to you any time after treatment and ask you to re-bill them as eligible for the Child Dental Benefits Scheme? NO?
READ this NEW important additional information
As patients can make a claim later it seems very important to get things ‘right’ from the start.
- For my own practice I have developed and laminated:
a) a page for the receptionists; so they can learn what they need to do in our practice with the CDBScheme.
b) a page for receptionist to give to parents of children so they can read it in the waiting room and check out whether they are eligible.
What have you got working in your practice?
Accreditation and your website
I also make general websites for Dental practices and I manage and update all the information. For more information and examples of my websites see www.localdentist.com.au. I can work with your own graphic designer.
My local dentist websites include the following features to help with Accreditation standard compliance
- Complaint and compliments form (Standard 1.15.1)
- Information about the Australian Charter of healthcare rights (Standard 1.17.1 & 1.17.2)
- Information about infection control for patients and safety and quality in dental practice (Standard 3.19.1)
- Meaningful consumer information (Standard 2.7.1) – the whole of each site (all developed and update by local dentist.com.au)